COBRA Direct offers full-service COBRA Administration for client companies. We provide specialized expertise allowing the client's Human Resources and Financial Departments to support the organization's core competencies instead of the administrative burden that COBRA presents.
COBRA Direct provides the following services to its client companies:
* Prepare and send the General Notice of COBRA Rights to all newly-eligible Plan Participants
* Prepare and send the General Notice of COBRA Rights to all incumbent Plan Participants
* Prepare and send Qualifying Event Notices to Qualified Beneficiaries and their eligible dependents
* Send active COBRA Continuants notices informing them of their post-COBRA conversion rights
* Send notices informing Continuants of the specific date their coverage will terminate
* Send notices to Continuants informing them that their coverage under COBRA HAS ended
* Send notices to Continuants if they are late with premium payments
* Provide correspondence to Continuants, Beneficiaries, and Employers regarding Event extensions
* Provide coupon-style or monthly COBRA premium billing notification to COBRA Continuants
* Track each Qualified Beneficiary’s eligibility waiting and coverage periods
* Provide swift and accurate adjudication of COBRA eligibility for Qualified Beneficiaries
* Deal directly with Beneficiaries regarding elections, time frames, premium rates, extension conditions, premium payment and collections, and all other issues and questions
* Notify client companies immediately of all non-deliverable correspondence
* Provide comprehensive COBRA Manuals to client companies
* Provide clear and concise monthly billing to client companies
* Provide detailed monthly reports (as well as on-demand reports) for client companies
* Provide timely and accurate premium reimbursement to client companies
* Provide timely information to client companies regarding COBRA elections and terminations
* Maintain electronic and paper files for employers and continuants
* Maintain a secure database on redundant servers that is backed up several times per day and is supported by gas-powered generators
* Provide client companies and continuants a staff of well-trained, certified COBRA administrators that are competent, capable, and willing to help solve customers’ problems
* Provide client companies with an Annual Rate Confirmation Letter that guarantees the COBRA rates being charged are accurate and up-to-date
* Provide complete HIPAA Notification services
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